White Horse RV Reviews

8/8/17 Attn: Service Department Dear Sir: We would like to thank your Service Department, especially Pete, for the efficient manner in which our Winnebago Adventurer RV was repaired. He went above and beyond to find the problems with our RV. Also, for the kindness shown to us by Sue and the other girl in the service department. This was the first time we dealt with White Horse RV Center and would certainly return if needed and recommend your services to anyone who might be in need of a repair. Sincerely, Amy & Buddy Tomasso

8/10/17 FIVE STARS - I've dealt with Jeff in parts and sue in service they were very easy to work with Jeff got me all the parts I needed right on time and was very informative. And Sue supervised service on my trailer three separate times and I never had an issue and everything was good I highly recommend White Horse RV

7/6/17 FIVE STARS - Prefect, we couldn't haven't been treated any nicer.

6/28/17 FIVE STAR - Very helpful people

8/2/17 Thank you to Mike for taking his time with us yesterday. He was very understanding and helpful. We would highly recommend you to any of our friends looking to buy an rv.

7/25/17 Joe, our salesperson, was easy to talk to and listened to what I was thinking.

7/6/17 Great service to the customer. I would come back.

6/28/17 First trip of 2017 with our 2015 White Horse Jayco 32BHDS. Love this Camper and so glad we made the trip to White Horse. Thank you for setting us up with a great unit!!!!!

6/19/17 From: bflxxxxx@xxxxxxxxx Sent: Monday, June 19, 2017 7:51 AM To: "Edjr@whitehorserv.com" Subject: Customer service Ed, My name is Robert Flem. My wife Casey and I, purchased a 2017 Forest River Grey Wolf 27RR from White Horse RV approx. 3 months ago. We recently scheduled our first real family vacation together and decided on a camping trip to Virginia. We had the Camper out only once before and did not use all the amenities our camper had to offer. This time out, since the weather was scheduled to be in the 90s all week, We decided it was time to use the air conditioner! Upon our arrival in Virginia, some 4.5 hours away, we hooked everything up and attempted to turn on the AC. Nothing happened. I checked the fuse panel and saw that one of the fuses had blown. I replaced the fuse only to have it pop again. Long story short I spent hours and made several trips to the local stores to buy more fuses to try and determine what was wrong. Since we were in Virginia and had no one close we called Forest River to see if they could help. I was told by their tech person on the phone that if I had someone come to the campground and fix my camper it would void my warranty. Since it was Saturday night at this point and most dealers are closed Sundays, we were forced to cancel the rest of our trip and come home. This was after one day of a scheduled week long vacation. This also caused us to lose our deposit as well. Needless to say we were devastated. When we left the campground for the long, quiet drive home my wife actually broke down and cried. Now I understand to some people we are just a stat or a number. The reason I tell you the story is that I wanted you to try and understand the gravity of the situation as it was to us. Monday morning I drove my camper to White Horse and met with Toni. She said the only appointment she had available was the following Saturday. I explained our situation to her and she looked again and said the best she could do was Friday. As I was again explaining to her that we were trying to salvage the rest of our first vacation being married, it was rather difficult to keep my wits. As she was looking to see what else she could do for us Jesse came out to talk to me. Jesse is the one who did my initial walk through. I explained my situation to him and he said there were two people in front of us but he would get to it as soon as he could. More than once Jesse stated to me the he likes to see his customers happy. We went home not feeling much better and that our vacation was lost. Before the end of the day Toni called and said our camper was fixed! We immediately jumped in our truck and came to pick up the camper. As it turns out there was a screw from one of the roof fixtures through a wire running to the lights in the bedroom and Jesse was able to find it and repair it! All too often in the service industry people are forgotten or not appreciated because "that's their job." Words cannot express our gratitude for what Toni and Jesse did for us that day! I am proud to say that here it is Tuesday morning and we are sitting in our camper in Hershey, Pa! Had it not been for these two our hopes of a family vacation were over. They should be commended and reminded that through their efforts they really do make a difference in peoples lives. We wanted you to be aware of their amazing efforts in helping us save our vacation. Please pass along to them our sincerest gratitude and appreciation. And please take pride that your employees are making every effort possible to ensure that when people leave White Horse Rv they are Happy Campers! Thank You so much! Mr & Mrs Robert Flem

From: "Benjamin Rutter" Sent: Monday, June 05, 2017 5:06 PM To: "edjr@whitehorserv.com" , "edsr@whitehorserv.com" , "kathy@whitehorserv.com" , "heather@whitehorserv.com" Subject: Penny Ward Hello – Last October, I purchased a Jayco Northpoint 5th Wheel from the Williamstown location which we are currently enjoying this season. Because most service organizations typically only ever hear the negative feedback and complaints, I just wanted to take a quick minute to recognize the outstanding service I have received from Penny Ward over the past few months as we have worked through a variety of small, but relevant, warranty issues. She always calls as soon as parts arrive, the day before an appointment for confirmation, and the day after to confirm what was done and if any follow-up steps are required. If I leave her a voicemail, it's a guarantee that I'll have a callback within an hour, usually less. She has always been incredibly pleasant and at this juncture, I couldn't be happier with my decision to give my business to White Horse RV. The entire process from sales (Alicia Kelly – Fantastic!), to delivery, to post-ownership service has been great. I look forward to continuing to work with Whitehorse RV for many years with similar satisfaction and success. Kind Regards, ___________________________ Benjamin H. Rutter

6/4/17 Rusty and I would like to thank everyone at White Horse RV for getting our new motorhome ready for us. They really went above and beyond and made our purchase a smooth transition. This is our third purchase with them and we could not imagine doing business anywhere else but with White Horse RV. They truly make you feel like family. We would also like to give a special thank you to Ed Jr. for being so accommodating on this sale, hands down you are the best thanks again.

4/24/17 Our experience here was top shelf. The best. The most honest I have dealt with, from the sales mgr. Rick. To Kathy in finance. To Geoff And Sean in parts and service. Highly recommend these people if you are planning on buying and Recreational Vehicle.

4/5/17 The first big decision was whether to buy an RV, the 2nd big decision was where! Today proved that picking White Horse RV was the right choice !!! With a can -do attitude, the service department took care of a recall issue on my jayco greyhawk asap! Thanks again to Steve, Penny and Pete! The Aiello family

4/5/17 Good Morning Ed, Just wanted to let you know how great a job John did on the leather patching on the dash of the RV. It looks great! Also, as always, it was a pleasure dealing with you and everyone at White Horse. We received all the paper work in a timely fashion and we can't wait to start enjoying the RV! Have a great Easter Holiday! Linda

3/11/17 What an awesome buying experience we had at Whitehorse, Williamstown, NJ!! Thank you Alicia, for working with us on our very first RV!! What a pleasure it was to meet you all! Happy camping!!

3/13/17 Billy Ray - Thank you for your assistance in helping us purchase our 2017 Fleetwood Bounder. We absolutely love it! Your patience, knowledge and professionalism was exceptional, and your kindness was much appreciated. I would recommend you to anyone looking for an RV/Camper, etc. You were amazing.

3/12/17 FIVE STARS! A good place to buy.

3/2/17 I am so excited to begin our camping season in our new camper. the White Horse RV representatives/salespersons well as Service Department (Mgr. Steve) are ALL .stand-up people. We are repeat buyers are are very happy! Thank you all!

2/13/17 Just wanted to say I had a great buying experience with Whitehorse in Williamstown, and especially Alicia. I am a solo full time gal and this was my first RV buying experience, after visiting multiple dealerships and going to 6 RV shows. I had time and wasn't in a rush to buy. There was never any pressure to buy or to intimidate or belittle me, since I was a newbie. The entire staff, from parts to service are great too. Love my 2015 Fleetwood Storm 30L ! I highly recommend them! No horror stories here! Thanks

2/9/17 Alicia is salesperson of the year in our book!! She took care of us thru all issues and concerns we had!! We have been purchasing campers from white horse RV for over 20 yrs!! Love this camper we have now it is like a vacation home!! Suits all our needs and very comfy!! Thank u Alicia for putting up with us and keeping in contact with us thru it all!! Ur the BEST!!!